Refund and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This page describe our refund and returns policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zaibunisatextile@gmail.com. Please note that returns will need to be sent to the following address.

[Shop# 6, Musalah B4 Building, Near Puranmal Restaurant, Opposite Parking Lot, Meena Bazaar, Bur Dubai, UAE.]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zaibunisatextile@gmail.com.

Damages and issues

• Inspect your order upon reception.
• Contact us immediately if the item is defective, or damaged, or if you receive the wrong item.
• We will evaluate the issue promptly and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and also personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or also for gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and also once the return is accepted, make a separate purchase for the new item from our shop.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and also let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at zaibunisatextile@gmail.com.